Assurance services PowerPoint Presentation Templates and Google Slides

This Quality Assurance Services Ppt PowerPoint Presentation Complete Deck With Slides acts as backup support for your ideas, vision, thoughts, etc. Use it to present a thorough understanding of the topic. This PPT slideshow can be utilized for both in-house and outside presentations depending upon your needs and business demands. Entailing Twenty slides with a consistent design and theme, this template will make a solid use case. As it is intuitively designed, it suits every business vertical and industry. All you have to do is make a few tweaks in the content or any other component to design unique presentations. The biggest advantage of this complete deck is that it can be personalized multiple times once downloaded. The color, design, shapes, and other elements are free to modify to add personal touches. You can also insert your logo design in this PPT layout. Therefore a well thought and crafted presentation can be delivered with ease and precision by downloading this Quality Assurance Services Ppt PowerPoint Presentation Complete Deck With Slides PPT slideshow.

This is a information technologie assurance services diagram ppt examples. This is a five stage process. The stages in this process are computing, computer engineering, information technologies, software engineering, information systems.

This is a quality assurance in customer service diagram powerpoint slide show. This is a six stage process. The stages in this process are dependability, cost reduction, enhanced security, scalability, consistency, increased profitability.

This is a marketing communications quality assurance market segmentation financial services ppt powerpoint presentation portfolio icons. This is a two stage process. The stages in this process are marketing communications, quality assurance, market segmentation, financial services.

This is a quality assurance services ppt powerpoint presentation inspiration master slide cpb. This is a three stage process. The stages in this process are quality assurance services.

Showcasing this set of slides titled release train with service assurance and supporting systems ppt powerpoint presentation file professional pdf. The topics addressed in these templates are management, inventory, salesforce. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

Presenting this set of slides with name public cloud service assurance ppt powerpoint presentation inspiration visuals cpb pdf. This is an editable Powerpoint one stages graphic that deals with topics like public cloud service assurance to help convey your message better graphically. This product is a premium product available for immediate download and is 100 percent editable in Powerpoint. Download this now and use it in your presentations to impress your audience.

Presenting this set of slides with name quality assurance service industry trends ppt powerpoint presentation gallery master slide cpb pdf. This is an editable Powerpoint six stages graphic that deals with topics like quality assurance service industry trends to help convey your message better graphically. This product is a premium product available for immediate download and is 100 percent editable in Powerpoint. Download this now and use it in your presentations to impress your audience.

Presenting this set of slides with name regulatory assurance services ppt powerpoint presentation infographics graphics tutorials cpb pdf. This is an editable Powerpoint four stages graphic that deals with topics like regulatory assurance services to help convey your message better graphically. This product is a premium product available for immediate download and is 100 percent editable in Powerpoint. Download this now and use it in your presentations to impress your audience.

Presenting this set of slides with name audit assurance service ppt powerpoint presentation icon slides cpb pdf. This is an editable Powerpoint four stages graphic that deals with topics like audit assurance service to help convey your message better graphically. This product is a premium product available for immediate download and is 100 percent editable in Powerpoint. Download this now and use it in your presentations to impress your audience.

Presenting this set of slides with name quality assurance in a service business vector icon ppt powerpoint presentation file information pdf. This is a three stage process. The stages in this process are quality assurance in a service business vector icon. This is a completely editable PowerPoint presentation and is available for immediate download. Download now and impress your audience.

Presenting business service with global presence and assured sales ppt powerpoint presentation professional deck pdf to dispense important information. This template comprises six stages. It also presents valuable insights into the topics including our services, customized slides, global presence, garanteed reach, assured sales, bigger audiences, unique outputs. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

This slide displays software service cross-functional process flowchart covering five departments namely customer, sales, technical support, tester and development. Deliver an awe inspiring pitch with this creative collection of quality assurance ppt software service cross functional process flowchart information pdf bundle. Topics like sales, customer, development can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

Showcasing this set of slides titled Agent Metrics Scorecard For Customer Service Quality Assurance Summary PDF The topics addressed in these templates are Efficiency, Adherence, Calculation All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

Showcasing this set of slides titled Customer Service KPI Dashboard For Quality Assurance Portrait PDF The topics addressed in these templates are Overall Average Response, First Call Resolution, Daily Abandonment Rate All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

Pitch your topic with ease and precision using this Customer Service Performance Monitoring Dashboard For Quality Assurance Professional PDF This layout presents information on Overall Satisfaction Score, Satisfaction Score Per Agent, Answered In Less It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

Showcasing this set of slides titled Customer Service Quality Assurance Tools With Pricing And User Reviews Guidelines PDF The topics addressed in these templates are Multichannel Quality Monitoring, Employee Email Monitoring, Automated Review Assignments All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

Presenting Governance Structure For Customer Service Quality Assurance Rules PDF to dispense important information. This template comprises three stages. It also presents valuable insights into the topics including Senior Management Level, Management Level, Operational Level This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

Presenting Maturity Model Customer Service Quality Assurance Clipart PDF to dispense important information. This template comprises five stages. It also presents valuable insights into the topics including Unstructured Assessment, Structured Assessment, Pro Active Development This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

Showcasing this set of slides titled Quality Management Key Performance Assurance Indicator Dashboard For Service Sector Designs PDF. The topics addressed in these templates are Assurance Indicator, Dashboard For Service Sector. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

This slide covers Steps to get certified for Global Information Assurance Certification GIAC and examination process. Presenting IT Data Services Certification Programs Steps To Get Global Information Assurance Certification GIAC Inspiration PDF to provide visual cues and insights. Share and navigate important information on one stages that need your due attention. This template can be used to pitch topics like Proctored Environment, Developed, Industry Experience. In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.

The purpose of this template is to define the quality assurance scorecard used for analyzing customer service. It covers information about specialist, QA analyst, week, etc. Showcasing this set of slides titled Customer Quality Assurance Services Scorecard Analysis Designs PDF. The topics addressed in these templates areCustomer Quality Assurance, Services Scorecard Analysis. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

The purpose of this template is to define the checklist used for quality assurance. It covers information about checklist item, yes, no, comments, etc. Pitch your topic with ease and precision using this Customer Quality Services Assurance Management And Quality Control Checklist Sample PDF. This layout presents information on Greet The User, Identify The Caller, Access Customer Information. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

The purpose of this template is to define the testing services used to measure performance. It covers information about outsourcing, consulting, assessment, etc. Persuade your audience using this Quality Assurance And Software Testing Services For Company Microsoft PDF. This PPT design covers Four stages, thus making it a great tool to use. It also caters to a variety of topics including QA Consulting, Quality Assessment, Service Testing. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

The purpose of this template is to define quality assurance methodology for software testing . it covers information about initiate, plan, execute and report. Presenting Quality Assurance Methodology Services And Testing Process Information PDF to dispense important information. This template comprises Four stages. It also presents valuable insights into the topics including Implement Improvement Process, Create Defect, Management Process. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

Persuade your audience using this Quality Assurance Protection And Safety Services Icon Portrait PDF. This PPT design covers Three stages, thus making it a great tool to use. It also caters to a variety of topics including Quality Assurance, Protection And Safety, Services Icon. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

The purpose of this template is to define the metrics used to analyze the quality assurance. It covers information about strategy, applications and operations. Presenting Quality Assurance Service Metrics And Testing Analysis Topics PDF to dispense important information. This template comprises Three stages. It also presents valuable insights into the topics including Customer Satisfaction Index, Cost Of Operations, Schedule And Effort. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

The purpose of this template is to define the action plan used to implement quality assurance services. It covers information about QA governance, policies, process, etc. Persuade your audience using this Quality Assurance Services And Action Plan For Organizational Growth Formats PDF. This PPT design covers Four stages, thus making it a great tool to use. It also caters to a variety of topics including Governance And Management, Policies And Procedures, Approval Process. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

The purpose of this template is to define the quality assurance deliverables put on the test process timeline. It covers information about planning, design and execution. Presenting Quality Assurance Services Deliverables And Software Testing Process Inspiration PDF to dispense important information. This template comprises Three stages. It also presents valuable insights into the topics including Planning, Designing, Executing And Reporting. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

Persuade your audience using this Quality Assurance Services In Project Management Icon Clipart PDF. This PPT design covers Three stages, thus making it a great tool to use. It also caters to a variety of topics including Quality Assurance, Services In Project, Management Icon. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

This slide defines the quality assurance portfolio and testing model. it includes information related to QA, software validation, test automation, specialized testing, etc. Presenting Quality Assurance Services Portfolio And Testing Model Mockup PDF to dispense important information. This template comprises Six stages. It also presents valuable insights into the topics including Quality Assurance, Software Validation, Test Automation. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

This slide covers the dashboard for analyzing the quality assurance service objectives it includes information related to the QA team, performance rating, average scores and results. Showcasing this set of slides titled Quality Assurance QA Services KPI Analysis Demonstration PDF. The topics addressed in these templates are Quality Assurance Team, Average Result Area, Result Assurance Objective. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

The purpose of this template is to define the quality assurance analysis and monitoring services. It covers information about sample approval, labelling, production status and quality control. Persuade your audience using this Quality Assurance Services Analysis And Monitoring Parameter Infographics PDF. This PPT design covers Four stages, thus making it a great tool to use. It also caters to a variety of topics includingMonitoring Parameters, Sample Approval, Quality Control. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Showcasing this set of slides titled Quality Assurance Software Testing Services Comparative Analysis Inspiration PDF. The topics addressed in these templates are Software Testing Services, Major Clients, Aspire Systems. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

The purpose of this template is to define the quality assurance services in the healthcare information technology industry. It covers information about functional, performance, security etc., testing. Presenting Quality Assurance Testing Services In Healthcare Industry Ideas PDF to dispense important information. This template comprises Four stages. It also presents valuable insights into the topics including Functional, Performance, Security. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

This slide defines the different testing services adopted in software engineering process. It includes information related to performance, people, quality, enterprise, etc. Presenting Quality Assurance Testing Services In Software Engineering Process Guidelines PDF to dispense important information. This template comprises Six stages. It also presents valuable insights into the topics including Quality Control, Quality Management, Test Automation. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

Persuade your audience using this Software Development And Quality Assurance Services Icon Background PDF. This PPT design covers Three stages, thus making it a great tool to use. It also caters to a variety of topics including Software Development, Quality Assurance, Services Icon. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Presenting Software Testing Tools In Quality Assurance Services Mockup PDF to dispense important information. This template comprises Four stages. It also presents valuable insights into the topics including Configuration Management Tools, Performance Testing Tools, Functional Testing Tools. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.

This slide defines the different quality assurance service providers and testing offered. It includes information related to price, features and software. Showcasing this set of slides titled Testing And Quality Assurance Service Providers Comparative Analysis Summary PDF. The topics addressed in these templates are Capital Numbers, Tesvan, Wolfpack Digital. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

This slide shows the services offered by IT company to assist organizations in effectively testing the developed software. It includes software testing services such as maintenance testing, non-function and functional testing.Presenting this PowerPoint presentation, titled Quality Assurance Software Testing Services By It Company System Testing For Efficient Project Deployment Portrait PDF, with topics curated by our researchers after extensive research. This editable presentation is available for immediate download and provides attractive features when used. Download now and captivate your audience. Presenting this Quality Assurance Software Testing Services By It Company System Testing For Efficient Project Deployment Portrait PDF. Our researchers have carefully researched and created these slides with all aspects taken into consideration. This is a completely customizable Quality Assurance Software Testing Services By It Company System Testing For Efficient Project Deployment Portrait PDF that is available for immediate downloading. Download now and make an impact on your audience. Highlight the attractive features available with our PPTs.

This slide covers an overview of client assurance services to assure them they will receive the best, expected, and desirable experience. It includes various product services such as guarantee, warranty, return, and replacement. Boost your pitch with our creative Increasing Customer Introduction To Aftersales Customer Assurance Services Introduction PDF. Deliver an awe-inspiring pitch that will mesmerize everyone. Using these presentation templates you will surely catch everyones attention. You can browse the ppts collection on our website. We have researchers who are experts at creating the right content for the templates. So you dont have to invest time in any additional work. Just grab the template now and use them.

The following slide showcases quality assurance checklist to assist company determine problematic areas and implementing best practices to provide better customer service. If your project calls for a presentation, then Slidegeeks is your go-to partner because we have professionally designed, easy-to-edit templates that are perfect for any presentation. After downloading, you can easily edit Customer Support Services Customer Service Quality Assurance Checklist Themes PDF and make the changes accordingly. You can rearrange slides or fill them with different images. Check out all the handy templates.

This slide showcases steps followed by a company to create quality assurance framework. The steps covered are define service quality, create rubric, select review process, conversations to review and tools and roll out new process. Find a pre-designed and impeccable Customer Support Services Steps To Create Quality Assurance Framework Brochure PDF. The templates can ace your presentation without additional effort. You can download these easy-to-edit presentation templates to make your presentation stand out from others. So, what are you waiting for Download the template from Slidegeeks today and give a unique touch to your presentation.

The following slide showcases quality assurance checklist to assist company determine problematic areas and implementing best practices to provide better customer service. If your project calls for a presentation, then Slidegeeks is your go to partner because we have professionally designed, easy to edit templates that are perfect for any presentation. After downloading, you can easily edit Enhance Customer Engagement Through After Sales Activities Customer Service Quality Assurance Checklist Sample PDF and make the changes accordingly. You can rearrange slides or fill them with different images. Check out all the handy templates

The following slide highlights the maintenance services offered by the organization to the client based on the requirement analysis. It covers four categories mechanical services, energy and safety audits, HVAC and water management. Power up your presentations with our Our Services For Mechanical Quality Assurance Proposal Ppt Ideas Graphics Template PDF single-slide PPT template. Our visually-stunning template will help you deliver your message with confidence. With easy-to-use editing options and fully customizable features, you can create polished and captivating presentations in no time. Say goodbye to boring slides and hello to impactful presentations with our top-quality template. Download now and get ready to wow your audience. singles

The following slide highlights the top maintenance service projects offered to our clients. It shows the client name, service offered, tenure, and ratings for our services. Unleash your creativity with our Service Portfolio For Mechanical Quality Assurance Proposal Ppt Styles Good PDF single-slide PPT template. Whether youre a seasoned presenter or a newbie, our editable and visually-stunning template will make your presentations shine. This template is versatile and easy to use. Make your presentations unforgettable with our premium template and leave a lasting impression on your audience.

The following slide showcases quality assurance checklist to assist company determine problematic areas and implementing best practices to provide better customer service. If you are looking for a format to display your unique thoughts, then the professionally designed Service Improvement Techniques For Client Retention Customer Service Quality Assurance Checklist Themes PDF is the one for you. You can use it as a Google Slides template or a PowerPoint template. Incorporate impressive visuals, symbols, images, and other charts. Modify or reorganize the text boxes as you desire. Experiment with shade schemes and font pairings. Alter, share or cooperate with other people on your work. Download Service Improvement Techniques For Client Retention Customer Service Quality Assurance Checklist Themes PDF and find out how to give a successful presentation. Present a perfect display to your team and make your presentation unforgettable.

The following slide showcases quality assurance checklist to assist company determine problematic areas and implementing best practices to provide better customer service. This Enhancing Client Experience Customer Service Quality Assurance Checklist Sample PDF is perfect for any presentation, be it in front of clients or colleagues. It is a versatile and stylish solution for organizing your meetings. The Enhancing Client Experience Customer Service Quality Assurance Checklist Sample PDF features a modern design for your presentation meetings. The adjustable and customizable slides provide unlimited possibilities for acing up your presentation. Slidegeeks has done all the homework before launching the product for you. So, dont wait, grab the presentation templates today.

The following slide showcases quality assurance checklist to assist company determine problematic areas and implementing best practices to provide better customer service. Find highly impressive Techniques To Optimize UX Customer Service Quality Assurance Checklist Formats PDF on Slidegeeks to deliver a meaningful presentation. You can save an ample amount of time using these presentation templates. No need to worry to prepare everything from scratch because Slidegeeks experts have already done a huge research and work for you. You need to download Techniques To Optimize UX Customer Service Quality Assurance Checklist Formats PDF for your upcoming presentation. All the presentation templates are 100 percent editable and you can change the color and personalize the content accordingly. Download now.

This slide showcases steps followed by a company to create quality assurance framework. The steps covered are define service quality, create rubric, select review process, conversations to review and tools and roll out new process. Do you have an important presentation coming up Are you looking for something that will make your presentation stand out from the rest Look no further than Strategies To Improve Customer Support Services Steps To Create Quality Assurance Framework Rules PDF. With our professional designs, you can trust that your presentation will pop and make delivering it a smooth process. And with Slidegeeks, you can trust that your presentation will be unique and memorable. So why wait Grab Strategies To Improve Customer Support Services Steps To Create Quality Assurance Framework Rules PDF today and make your presentation stand out from the rest.

This slide presents the service quality assurance customer scorecard, which managers use to evaluate agent performance and pinpoint individual agents strong points and weaknesses. The set of questions relate to opening conversation, communication skills, knowledge and conclude. Showcasing this set of slides titled Service Quality Assurance Customer Performance Evaluation Designs PDF. The topics addressed in these templates are Opening Conversation, Communication Skills, Knowledge. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

This Action Plan To Enhance Client Service Customer Service Quality Assurance Checklist Microsoft PDF is perfect for any presentation, be it in front of clients or colleagues. It is a versatile and stylish solution for organizing your meetings. The Action Plan To Enhance Client Service Customer Service Quality Assurance Checklist Microsoft PDF features a modern design for your presentation meetings. The adjustable and customizable slides provide unlimited possibilities for acing up your presentation. Slidegeeks has done all the homework before launching the product for you. So, do not wait, grab the presentation templates today

This slide showcases steps followed by a company to create quality assurance framework. The steps covered are define service quality, create rubric, select review process, conversations to review and tools and roll out new process. Want to ace your presentation in front of a live audience Our Action Plan To Enhance Client Service Steps To Create Quality Assurance Framework Themes PDF can help you do that by engaging all the users towards you. Slidegeeks experts have put their efforts and expertise into creating these impeccable powerpoint presentations so that you can communicate your ideas clearly. Moreover, all the templates are customizable, and easy to edit and downloadable. Use these for both personal and commercial use.

The following slide showcases quality assurance checklist to assist company determine problematic areas and implementing best practices to provide better customer service. Create an editable Customer Service Enhancement Techniques Customer Service Quality Assurance Professional PDF that communicates your idea and engages your audience. Whether you are presenting a business or an educational presentation, pre designed presentation templates help save time. Customer Service Enhancement Techniques Customer Service Quality Assurance Professional PDF is highly customizable and very easy to edit, covering many different styles from creative to business presentations. Slidegeeks has creative team members who have crafted amazing templates. So, go and get them without any delay.

This slide showcases steps followed by a company to create quality assurance framework. The steps covered are define service quality, create rubric, select review process, conversations to review and tools and roll out new process. Get a simple yet stunning designed Customer Service Enhancement Techniques Steps To Create Quality Assurance Topics PDF. It is the best one to establish the tone in your meetings. It is an excellent way to make your presentations highly effective. So, download this PPT today from Slidegeeks and see the positive impacts. Our easy to edit Customer Service Enhancement Techniques Steps To Create Quality Assurance Topics PDF can be your go to option for all upcoming conferences and meetings. So, what are you waiting for Grab this template today.

This slide outlines the end-to-end service assurance with VIA aiops software. This slide aims to showcase the various services that can be tracked using VIA aiops software, including full-stack observability, AI machine learning and advanced analytics, real-time analytic pipeline, and so on. Retrieve professionally designed End To End Service Assurance With VIA Aiops Guidelines PDF to effectively convey your message and captivate your listeners. Save time by selecting pre-made slideshows that are appropriate for various topics, from business to educational purposes. These themes come in many different styles, from creative to corporate, and all of them are easily adjustable and can be edited quickly. Access them as PowerPoint templates or as Google Slides themes. You do not have to go on a hunt for the perfect presentation because Slidegeeks got you covered from everywhere.

This slide displays software service cross functional process flowchart covering five departments namely customer, sales, technical support, tester and development. Presenting quality assurance templates set 1 software service cross functional process flowchart ppt designs download pdf to provide visual cues and insights. Share and navigate important information on one stages that need your due attention. This template can be used to pitch topics like sales, customer, development, tester, technical support. In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.

This slide covers an overview of client assurance services to assure them they will receive the best, expected, and desirable experience. It includes various product services such as guarantee, warranty, return, and replacement. Do you have to make sure that everyone on your team knows about any specific topic I yes, then you should give Introduction To Aftersales Customer Assurance Services Template PDF a try. Our experts have put a lot of knowledge and effort into creating this impeccable Introduction To Aftersales Customer Assurance Services Template PDF. You can use this template for your upcoming presentations, as the slides are perfect to represent even the tiniest detail. You can download these templates from the Slidegeeks website and these are easy to edit. So grab these today.

This slide showcases a quality assurance scorecard to evaluate customer service agent performance based on multiple factors. It includes key components such as call etiquette, communication skills, call and case procedures and product competencies. Pitch your topic with ease and precision using this Call Quality Assurance Scorecard For Customer Service Information PDF. This layout presents information on Productive And Dynamic, Communication Skills, Material Information. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

This slide covers an overview of client assurance services to assure them they will receive the best, expected, and desirable experience. It includes various product services such as guarantee, warranty, return, and replacement. Formulating a presentation can take up a lot of effort and time, so the content and message should always be the primary focus. The visuals of the PowerPoint can enhance the presenters message, so our Providing Efficient Client Services Introduction To Aftersales Customer Assurance Services Ideas PDF was created to help save time. Instead of worrying about the design, the presenter can concentrate on the message while our designers work on creating the ideal templates for whatever situation is needed. Slidegeeks has experts for everything from amazing designs to valuable content, we have put everything into Providing Efficient Client Services Introduction To Aftersales Customer Assurance Services Ideas PDF.