Service Matrix

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This is a understanding servqual model ppt powerpoint presentation templates. This is a nine stage process. The stages in this process are word of mouth communication, personal needs, past experience, expected service, perceived service, gaps, customer, provider, service delivery, external communication to customers, service quality specifications, management perception of customer expectations.

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This is a optimize the retail process chart ppt slides. This is a eight stage process. The stages in this process are predictive, scheduling, queue, management, in store, analytics, service, productivity, service, intensity, sales conversion, demand analytics, customer service model, behavior analytics.

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