Dependencies

In this slide we have provided you with Multiple steps that the organization takes to Maintain their respective asset beginning from Preventive maintained planning and ending at Asset Health check. Deliver an awe inspiring pitch with this creative alm optimizing the profit generated by your assets our process for maintaining the asset ideas pdf bundle. Topics like maintenance planning, maintenance checklist, maintenance inspection, accident registration, failure registration can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The purpose of this slide is to provide a glimpse of the gap analysis in our company wherein the focus is on the challenges faced and action plan to overcome such challenges. Deliver an awe-inspiring pitch with this creative relocation of business process offshoring how to deal with offshoring difficulties ideas pdf bundle. Topics like particulars, desired state, current state, action plan, communication can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The purpose of this slide is to provide a glimpse of the impact of offshoring in our company which decreases costs in coming years such as labor savings, freight, direct cost savings, hidden costs etc. Deliver an awe-inspiring pitch with this creative relocation of business process offshoring offshoring impact analysis insights inspiration pdf bundle. Topics like labor costs, freight, shipping related, direct cost savings, hidden costs, 2018 to 2021 can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides the detail of the expenses incurred by an offshoring team such as cost of transition, cost of layoffs, cultural cost, cost of ramping up etc. Deliver an awe-inspiring pitch with this creative relocation of business process offshoring costs incurred by own office offshoring model background pdf bundle. Topics like particulars, amount, cost transition, cost selecting provider, cost ramping up, total expenses can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

Specify the tasks and the estimated hours to complete each task to get a good idea of estimate time for a project from start to finish. Deliver an awe-inspiring pitch with this creative agile process implementation for marketing program planning a sprint example summary pdf bundle. Topics like customer research, interviews and survey, content audit, content plan and order, build lead nurturing program can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

Show the amount of work completed in an epic or sprint, and the work remaining. Burndown chart helps to predict the likelihood of completing the project in the time available. Deliver an awe-inspiring pitch with this creative agile process implementation for marketing program sprint review burndown chart inspiration pdf bundle. Topics like iteration 1 burn down, behind schedule, ahead schedule, ideal remaining effort, actual reaining effort can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

Identify the problem areas that need to be addressed by the agile marketing team. Provide supporting data to know the extent of the problem. Deliver an awe-inspiring pitch with this creative agile process implementation for marketing program step 1 identify problem areas guidelines pdf bundle. Topics like drop organic traffic, drop in net revenue, orders, high bounce rate, new customers, social media shares, cart abandonment, page loading speed can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide covers the engagement technique such as public and formal meetings, information centre and information boards, one on one interview etc. and most appropriate application for these techniques. Deliver an awe inspiring pitch with this creative stakeholders participation project development process stakeholders project engagement technique introduction pdf bundle. Topics like engagement technique, most appropriate application of technique, information centre and information boards, common area of the project, technical project information can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

Industrial waste residues in solid, liquid or gaseous form can be thermally treated with the help of our technologies. This include inerting of non recyclable materials for landfill disposals, incineration of toxic waste, etc. Deliver an awe inspiring pitch with this creative sustainable green manufacturing innovation several process for thermal waste treatment inspiration pdf bundle. Topics like material, system, design, cost can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide covers the elements of pre receipt for inbound logistic such as item name, quantity, unit of measurement, manufacturing dates, expiration dates, Lot no, inventory status, other information, etc. Deliver an awe-inspiring pitch with this creative transportation governance enhancement recording and receipts drive the inbound process mockup pdf. bundle. Topics like quantity, unit of measurement, manufacturing dates, expiration dates, inventory status can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide covers the key financial of the firm covering gross profit margin, OPEX ratio, operation profit margin and net profit margin. It also covers statistics of month to month earning before interest and taxes. Deliver an awe inspiring pitch with this creative establishing an efficient integrated marketing communication process key financials of the firm inspiration pdf bundle. Topics like gross profit, revenue, net profit margin, income statement can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

Following graphs displays customer engagement activities by both digital channels and by quarter. Engagement activities measured is based on actual target achieved with respect to target set by the firm. Deliver an awe inspiring pitch with this creative establishing an efficient integrated marketing communication process customer engagement activities by digital channels formats pdf bundle. Topics like customer engagement activities by digital channels can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide illustrates promotion objective and strategy adopted by the firm. Objectives covered are informative and persuasive promotion while strategies covered are push and pull strategy. Deliver an awe inspiring pitch with this creative establishing an efficient integrated marketing communication process promotion strategy adopted by the firm diagrams pdf bundle. Topics like producer marketing activities, push strategy, product attribute, promotion objectives, persuasive promotion can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide shows shopping cart conversion rate dashboard. It includes details of online revenue share, shipping error rate, shopping cart conversion rate, coupon conversion, product views per session and revenue per visitors. Deliver an awe inspiring pitch with this creative establishing an efficient integrated marketing communication process shopping cart conversion rate dashboard ideas pdf bundle. Topics like shopping cart conversion rate dashboard can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides the graph of companys number of customers for last five years 2017-2021 along with the key details such as CAGR growth rate, reason behind the growth or decline etc. Deliver an awe-inspiring pitch with this creative User Onboarding Process Development Number Of Customers For Last Five Years Rules PDF bundle. Topics like customer churn rate, customer retention rate, growth can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides the projections of key performance indicators KPIs related to customer onboarding. KPIs covered in this slide include number of customers, customer churn rate, customer retention rate etc. Deliver an awe-inspiring pitch with this creative User Onboarding Process Development Projection Of Major Kpis Related To Customer Onboarding Guidelines PDF bundle. Topics like customer churn rate, customer retention rate, key performance indicator can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This This slide provides the model of three major customer onboarding software The Self-Service Model, The Low Touch Model, and Selecting a Suitable Onboarding Model. In addition to this, it covers description of the model and type of companies for which the software is suitable. Deliver an awe-inspiring pitch with this creative User Onboarding Process Development Selecting A Suitable Onboarding Model Portrait PDF bundle. Topics like selecting a suitable onboarding model can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides information regarding the food quality check register that is to be maintained in order to keep track of quality improvement. The details regarding the quality method used, reviewer, approver is reported. Deliver an awe inspiring pitch with this creative quality check register maintenance application of quality management for food processing companies diagrams pdf bundle. Topics like quality check register maintenance can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides information regarding the overall impact of quality improvement. As with quality enhancement, occurrence of defects has reduced, leading to reduction in cost of quality, increased customer satisfaction, etc. Deliver an awe inspiring pitch with this creative impact analysis overall food quality improvement application of quality management for food processing companies graphics pdf bundle. Topics like cost, customer satisfaction, defect occurrence can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide provides the competitive analysis of the company by the automation features used by our company in comparison with peer players. Key automation features include mobile wallet, upgraded ATMs, chatbot, Artificial Intelligence, Cloud Computing. Deliver an awe inspiring pitch with this creative competitive analysis by automation features develop organizational productivity by enhancing business process pictures pdf bundle. Topics like technology, artificial intelligence, cloud computing, mobile wallet, automation features can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The slide provides the companys customer base number of customers from the 2017 to 2021. It also provides the keynotes including the growth or decline rate and reason behind the decline or growth. Deliver an awe inspiring pitch with this creative continue decline in companys customer base develop organizational productivity by enhancing business process formats pdf bundle. Topics like continue decline in companys customer base can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The purpose of this slide is to provide a graph showing the production and sales over the last 4 years in the organization, also defining the rationale behind the decrease in production and sales within the company. Deliver an awe inspiring pitch with this creative transforming organizational processes and outcomes company department cultural dashboard introduction pdf bundle. Topics like growth, development, excellence, culture can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The purpose of this slide is to list out the current culture followed within the company such as internal communication, micromanagement, focus on profits, department autonomy etc. Deliver an awe inspiring pitch with this creative transforming organizational processes and outcomes issues faced by our company due to weak culture information pdf bundle. Topics like issues faced by our company due to weak culture can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This graph evaluates how employees feel about the company culture. It was done for two years to understand the diminishing cultural values of the company. Deliver an awe inspiring pitch with this creative transforming organizational processes and outcomes survey to know how employee feel about company culture infographics pdf bundle. Topics like survey to know how employee feel about company culture can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide portrays information regarding the various threats that are faced by firm at present times with their cause of threat, risks associated to threats, occurrence of threats, and monetary loss to firm. Deliver an awe inspiring pitch with this creative security and process integration analysing various threats faced by firm download pdf bundle. Topics like threats, negligent, occurrence, compromised, malicious can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide portrays information regarding the assessment of security maturity spectrum and the different stages associated to it such as minimalists, reactive, concerned, advanced and security mature to determine firms capability in handling security. Deliver an awe inspiring pitch with this creative security and process integration assessment of security maturity spectrum slides pdf bundle. Topics like minimalists, reactive, concerned, advanced, security mature can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The employees will require training which will play important role in their development. The training will be given by experts of various fields and will not be free, and charges will cost the firm per employee. Deliver an awe inspiring pitch with this creative security and process integration secops staff training plan with cost background pdf bundle. Topics like management, vulnerability, business, training can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide will help firm in selecting the suitable automated incident management software which will handle existing security and privacy issues and predict upcoming incidents. The firm will choose effective software with features such as automated workflows, centralized platform, etc. Deliver an awe inspiring pitch with this creative security and process integration selecting suitable security incident management software brochure pdf bundle. Topics like security incident forms, access rights, automated workflows, centralized platform can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide portrays information regarding the concerns that are currently existing in the organizations. It is essential for top level management to keep check on existing concerns as they have severe impact on firms growth in terms of huge financial losses and bad public image. Deliver an awe inspiring pitch with this creative security and process integration how security concerns affect firm in present times microsoft pdf bundle. Topics like financial, containing can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides the major objectives set by the company to measure the teams performance. Key KPIs key performance Indicators covered in the slide are number of customers, customer churn rate, customer retention rate etc. Deliver an awe inspiring pitch with this creative improving organizational process client induction procedure key objectives set by the company mockup pdf bundle. Topics like customer retention rate, customer churn rate, target can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides the graph of companys number of customers for last five years 2017-2021 along with the key details such as CAGR growth rate, reason behind the growth or decline etc. Deliver an awe inspiring pitch with this creative improving organizational process client induction procedure number of customers for last five years brochure pdf bundle. Topics like customer retention rate, growth, customer churn rate can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides the model of three major customer onboarding software The Self-Service Model, The Low-Touch Model, and Selecting a Suitable Onboarding Model. In addition to this, it covers description of the model and type of companies for which the software is suitable Deliver an awe inspiring pitch with this creative improving organizational process client induction procedure selecting a suitable onboarding model demonstration pdf bundle. Topics like businesses, stakeholders, marketing can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides the glimpse about the next sprint planning and tracking which focuses on task name, owner, estimated time and planned or actual estimation along with a daily calendar. Deliver an awe inspiring pitch with this creative agile software development process it follow up progress by using burn-down chart mockup pdf bundle. Topics like follow up progress by using burn down chart can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides the glimpse about the steps involved in scrum model SDLC which focuses on product backlog, sprint planning, sprint backlog, refinement, artifacts update, etc. Deliver an awe inspiring pitch with this creative agile software development process it steps involved in scrum model software development life cycle portrait pdf bundle. Topics like steps involved in scrum model software development life cycle can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide highlights a budget overview for building own private cloud infrastructure. It displays key items to be considered, one-time initial payment for each items or service and monthly charges for their maintenance.Deliver an awe inspiring pitch with this creative mesh computing infrastructure adoption process budget for building private cloud professional pdf bundle. Topics like server hardware, resource management, software operating system can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The threat management action plan will help in keeping the track of various potential threats that are existing in the firm. The person responsible in handling the threats will keep track of the duration in which threat is resolved. Deliver an awe inspiring pitch with this creative risk management for organization essential assets threat management action plan process elements pdf bundle. Topics like threat identification, threat treatment can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides information regarding product price comparison chart that captures information about price per unit, change over list price, reason for proposed price, volumes sold, forecasted growth. Deliver an awe inspiring pitch with this creative sales process catalogue template different products price comparison chart designs pdf bundle. Topics like revised price, reason for proposed price, volumes sold, price, change over list price, forecasted growth in sales can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides information regarding role of sales content in managing selling systems such as managing multi channel selling initiatives, sales enablement tools, marketing automation programs, solution selling platform. Deliver an awe inspiring pitch with this creative sales process catalogue template role of sales content in managing selling systems mockup pdf bundle. Topics like multi channel selling initiatives, sales enablement tools, marketing automation programs, solution selling platform can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides information regarding various metrics catered to track sales team performance in terms of average revenue per account, win rate, NPS, along with sales representative performance tracking through number of opportunities created, lead response time, etc. Deliver an awe inspiring pitch with this creative sales process catalogue template various metrics to track sales team performance formats pdf bundle. Topics like parameters, sales, opportunities, cross sell rates can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides information regarding various metrics catered to track sales team performance in terms of average revenue per account, win rate, NPS, along with sales representative performance tracking through number of opportunities created, lead response time, etc. Deliver an awe inspiring pitch with this creative sales process catalogue template sales management activities tracking dashboard summary pdf bundle. Topics like sales pipeline, sales activity by sales rep, sales pipeline by sales rep, closed business, month over month growth, forecast by month can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide illustrates the risk management sheet for the change program. It contains information about risk description, level of risk, mitigation action, and date of risk occurrence. Deliver an awe inspiring pitch with this creative ultimate guide to effective change management process implement track and manage inspiration pdf bundle. Topics like date of commencement, approval of commencement, mitigation action, date of risk occurring can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides the glimpse about the phases and iterations of AUP which covers inception, elaboration, construction and transition along with iterations such as model, implementation, test, deployment, configuration management, project management and environment. Deliver an awe inspiring pitch with this creative agile role in business applications phases of each workflow in agile unified process formats pdf bundle. Topics like inception, elaboration, construction, transition can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides the table of new employee retention rate with the details such as year, number of new hires, number of employee left the company, and number of employee retain by the company. Deliver an awe inspiring pitch with this creative recruitment training enhance candidate hiring process new employee retention rate ideas pdf bundle. Topics like new employee retention rate can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide shows the Recruitment training plan for the various hiring managers of different departments. It covered the details such as objective of training plan, training topics, department name, and key points covered in the training session. Deliver an awe inspiring pitch with this creative recruitment training enhance candidate hiring process recruitment training plan for the hiring teams themes pdf bundle. Topics like department, training duration, training topics can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide covers the current issues faced by our company based on profit margin earned and customer churn rate. The competitor analysis will help us to evaluate our situation in the current market. Deliver an awe inspiring pitch with this creative prm to streamline business processes current issues faced by our business designs pdf bundle. Topics like profit margin earned by competitors, customer churn rate can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

Purpose of the following slide is to display the customer journey customer goes through. It highlights the key stages such as awareness, consideration, decision, service and advocacy etc. Deliver an awe inspiring pitch with this creative sales development representative playbook customer journey a part of our process rules pdf bundle. Topics like negative experience, positive experience, product research, product purchase, product usage, technical support can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide focuses on impact of product development strategy on target customers that shows metrics such as satisfaction with product functioning and performance, price for value, customer retention rate and lifetime value. Deliver an awe inspiring pitch with this creative new product development process optimization impact of product development mockup pdf bundle. Topics like target customer profiling, target product evaluation, product differentiation, market access monitoring can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide focuses on KPIs to measure customer centricity or base used by marketeer that covers customer lifetime value, customer equity, acquisition, retention on basis of early repeat rate, etc. Deliver an awe inspiring pitch with this creative new product development process optimization kpis to measure customer background pdf bundle. Topics like collecting background data, identifying stakeholders, defining company objectives analysing alternatives can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide focuses on top issues faced by product leaders such as customer validation, managing product portfolios, mentoring product managers, aligning product managers with development teams, etc.Deliver an awe inspiring pitch with this creative assuring management in product innovation to enhance processes top issues faced by product leaders introduction pdf bundle. Topics like challenge faced, validation due to inappropriate, management functions can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide highlights the business operations or activities that will undergo modification post the completion of the project. It also provides information about the current and future state of the concerned activities. It also covers the impact of each transformation on business. Deliver an awe inspiring pitch with this creative transformation plan snapshot of business processes transformation ppt pictures infographics pdf bundle. Topics like operation, files storage, data accesses can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

Following slide covers year over year cash flow statement of the target company. It covers information of net cash flow from operations, net cash flow from investing activities and net cash flow from financing activities.Deliver an awe inspiring pitch with this creative due diligence process in merger and acquisition agreement year over year cash flow statement information pdf bundle. Topics like investing activities, operations, financing activities can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide focuses on statistics that shows the percentage of recruiters and job seekers use different social media platforms such as LinkedIn, Twitter, Facebook and Instagram to monitor candidate profile, hire qualified candidates, etc.Deliver an awe inspiring pitch with this creative social media hiring process optimization significance of social media to recruiters and job seekers formats pdf bundle. Topics like resource managers, recruiters reconsider, hiring managers can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide covers the posting plan for social media profile to recruit top talent which shows goal, daily postings by social media team, suitable time to post on LinkedIn that will help recruiters to engage more audience on social media.Deliver an awe inspiring pitch with this creative social media hiring process optimization social media posting plan for hiring top talent template pdf bundle. Topics like information from external, internal content, information related can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide provides the glimpse about the steps involved in scrum model SDLC which focuses on product backlog, sprint planning, sprint backlog, refinement, artifacts update, etc. Deliver an awe inspiring pitch with this creative scrum process framework steps involved in scrum model software development icons pdf bundle. Topics like input from end users, customers, team and other stakeholders, product backlog refinement, daily scrum meeting and artifacts update can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

The following slide displays various approaches that the organization can use to successfully implement their operational strategy, it includes various phases such as set-up phase, ideation phase, implementation phase and closing the project. Deliver an awe inspiring pitch with this creative Six Sigma Continuous Process Approaches To Obtain Operational Excellence Template PDF bundle. Topics like Pivoting, Implementation, Closing Project, Key Success Factors can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide highlights the integrated performance of call center which covers different elements such as jobs created, percentage of women, renewable energy consumption, employees trained on data security and code of conduct. Deliver an awe inspiring pitch with this creative Business Process Outsourcing Company Profile Integrated Performance Of The Company Brochure PDF bundle. Topics like Technology And Analytics, Renewable Energy Consumption, Data Security can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide highlights the revenue breakdown of call center company on the basis of different industries and regions which include healthcare, telecom, manufacturing, BFSI, travel, ecommerce and retail sectors along with European, Russian and Asian regions. Deliver an awe inspiring pitch with this creative Business Process Outsourcing Company Profile Revenue Breakdown Of Services Elements PDF bundle. Topics like Revenue Breakdown, Ecommerce Retail, Healthcare can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide represents job analysis for new or existing positions in an organization. It covers job positions, duties and responsibilities, experience, qualification required and if position is essential or desirable. Deliver an awe inspiring pitch with this creative Workforce Management Strategies For Effective Hiring Process Job Analysis For Recruitment And Selection Pictures PDF bundle. Topics like Customer Support, Operations Manager, Finance Manager can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide represents dashboard to measure talent performance in organization. It includes talent applicant status, team training methods, talented candidate status, risk for loss of potential talent pool etc. Deliver an awe inspiring pitch with this creative Workforce Management Strategies For Effective Hiring Process Kpi Dashboard To Measure Talent Performance Formats PDF bundle. Topics like Potential Candidate, Talent Performance, Learning Platform can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

This slide represents reskill program initiated by the organization. It includes critical thinking, decision making, leadership, project management etc., that enables an organization in filling the talent gap and improve employee productivity. Deliver an awe inspiring pitch with this creative Workforce Management Strategies For Effective Hiring Process Reskill Training Programs To Fill Talent Gap Microsoft PDF bundle. Topics like Project Management, Data Analysis, Leadership Development can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.