Customer Portfolio Management

Dashboard Depicting Client Portfolio Insights Template PDF
This slide focuses on the dashboard that depicts the insights about customer profiles which includes project manager name, gander, address, business phone, segments with timeline, brand affinities, interests, average online spend, churn risk, etc.Showcasing this set of slides titled Dashboard Depicting Client Portfolio Insights Template PDF The topics addressed in these templates are Brand Affinities, Interests Similar, Average Spend All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

Improving Customer Satisfaction Deployment Of Digital Transformation Model
The slide showcases overview key steps to implement technology solution in insurance business at organizational level to deliver value to customers and improve operational efficiency. Key steps include map digital maturity, aim for organizational transformation, implement an agile approach, setup team, create robust IT infrastructure, leverage data and technology to personalize experience and choose appropriate technology partner. Are you in need of a template that can accommodate all of your creative concepts This one is crafted professionally and can be altered to fit any style. Use it with Google Slides or PowerPoint. Include striking photographs, symbols, depictions, and other visuals. Fill, move around, or remove text boxes as desired. Test out color palettes and font mixtures. Edit and save your work, or work with colleagues. Download Improving Customer Satisfaction Deployment Of Digital Transformation Model and observe how to make your presentation outstanding. Give an impeccable presentation to your group and make your presentation unforgettable.

Pharmaceutical Equipment Sales Process With Customer Journey Information Pdf
This slide shows steps to make medical device sales to concerned patients. The purpose of this slide is to provide all steps for making successful sales and closing deal. It includes identifying priorities, promoting product and follow up, etc. Pitch your topic with ease and precision using this Pharmaceutical Equipment Sales Process With Customer Journey Information Pdf. This layout presents information on Influencing Drivers, Nurture Leads, Journey. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

Key Resources Customer Engagement Platform Business Model BMC SS V
This slide covers the most important assets to run business operations such as technology and infrastructure, partnership, community, and brand reputation. Slidegeeks is here to make your presentations a breeze with Key Resources Customer Engagement Platform Business Model BMC SS V With our easy-to-use and customizable templates, you can focus on delivering your ideas rather than worrying about formatting. With a variety of designs to choose from, you are sure to find one that suits your needs. And with animations and unique photos, illustrations, and fonts, you can make your presentation pop. So whether you are giving a sales pitch or presenting to the board, make sure to check out Slidegeeks first

Customer Retention Impact Ppt PowerPoint Presentation Icon Example
This is a customer retention benefits ppt powerpoint presentation gallery graphics design. This is a three stage process. The stages in this process are marketing, business, management, planning, strategy.

Balanced Performance Evaluation For Customer Service Experiences Formats PDF
The balanced scorecard shown on the following slide can be used by company managers to collect information from the clients about the services they have used in order to improve their offerings. The following list of components includes category, functionality, and user ratings. Showcasing this set of slides titled Balanced Performance Evaluation For Customer Service Experiences Formats PDF. The topics addressed in these templates are Category, User Experience, Self Service. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

Establish Application Onboarding For Customer Engagement Demonstration Pdf
This slide outlines the application onboarding for user engagement. It includes value proposition, highlight core features, user need, avoid overwhelm users and keep it quick, avoid obvious, easy to sign up and end with call to action. Showcasing this set of slides titled Establish Application Onboarding For Customer Engagement Demonstration Pdf. The topics addressed in these templates are Value Proposition, User Need, Avoid Obvious. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

Improving Customer Experience With Search Engine Optimization Topics Pdf
This slide exhibits the alignment of user experience with SEO which can help business to improve their site ranking and drive more traffic . Key elements are improve loading time, website architecture, responsiveness and user satisfaction Showcasing this set of slides titled Improving Customer Experience With Search Engine Optimization Topics Pdf. The topics addressed in these templates are Responsiveness, Website Architecture, User Satisfaction. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

RFM Analysis Matrix For Customer Segmentation User Segmentation Ideas Pdf
This slide showcases key steps to select the type of segmentation for creating effective marketing strategy. It presents steps such as recognize existing customers, create buyers persona, formulate list of potential target market, research selected segments and examine strategy. Slidegeeks is here to make your presentations a breeze with RFM Analysis Matrix For Customer Segmentation User Segmentation Ideas Pdf With our easy-to-use and customizable templates, you can focus on delivering your ideas rather than worrying about formatting. With a variety of designs to choose from, you are sure to find one that suits your needs. And with animations and unique photos, illustrations, and fonts, you can make your presentation pop. So whether you are giving a sales pitch or presenting to the board, make sure to check out Slidegeeks first

Customer Complaint Handling Process Flow Chart Ppt Model
This is a customer complaint handling process flow chart ppt model. This is a six stage process. The stages in this process are follow company procedure, follow company policy, customer satisfaction, be immediate, be effective, customer offer.

Customer Complaints Procedure Ppt PowerPoint Presentation Model Samples Cpb
This is a customer complaints procedure ppt powerpoint presentation model samples cpb. This is a five stage process. The stages in this process are customer complaints procedure.

Sample Of Customer Development Steps And Strategy Diagram
This is a sample of customer development steps and strategy diagram. This is a four stage process. The stages in this process are customer development, customer discovery, customer creation, customer validation, company building, problem solution, product market fit, scale execution, scale organization, proposed mvp, business model, scale operations, proposed funnel, sales and marketing.

Phases Of Customer Service System Development Lifecycle Demonstration PDF
This slide outlines phases of service development lifecycle aimed at breaking down robust tasks into small, manageable activities for streamlined measurement. It covers planning, analysis, design, development, testing and deployment with maintenance. Persuade your audience using this Phases Of Customer Service System Development Lifecycle Demonstration PDF. This PPT design covers six stages, thus making it a great tool to use. It also caters to a variety of topics including Testing And Deployment, Maintenance, Development. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Customer Service Policy Ppt PowerPoint Presentation Model Background Designs Cpb
This is a customer service policy ppt powerpoint presentation model background designs cpb. This is a three stage process. The stages in this process are customer service policy.

Example Of B2b Sales Customer Experience Model Ppt Powerpoint Shapes
This is a example of b2b sales customer experience model ppt powerpoint shapes. This is a five stage process. The stages in this process are execute and communication, engage customer, capture feedback, aggregate information, prioritize insights, customer experience model.

Improving Customer Satisfaction Current Scenario Of Insurance Policy Distribution
This slide showcases exiting scenario of insurance policy distribution model which was deployed by insurers for selling plans to customers. The operating model consists of key elements such as IOT technology provider, insurer bank, platform orchestrator, third party service provider and broker bank agent. If you are looking for a format to display your unique thoughts, then the professionally designed Improving Customer Satisfaction Current Scenario Of Insurance Policy Distribution is the one for you. You can use it as a Google Slides template or a PowerPoint template. Incorporate impressive visuals, symbols, images, and other charts. Modify or reorganize the text boxes as you desire. Experiment with shade schemes and font pairings. Alter, share or cooperate with other people on your work. Download Improving Customer Satisfaction Current Scenario Of Insurance Policy Distribution and find out how to give a successful presentation. Present a perfect display to your team and make your presentation unforgettable.

Reducing Customer Churn Rate With Email Marketing Background PDF

Segmentation And Targeting Model To Serve Customer Segment Brochure PDF
This slide provides information regarding the segmentation and targeting model deployed by Amazon to manage the target audience. The target audience is segregated based on geography, demographic, behavioral, and psychographic parameters. This Segmentation And Targeting Model To Serve Customer Segment Brochure PDF is perfect for any presentation, be it in front of clients or colleagues. It is a versatile and stylish solution for organizing your meetings. The Segmentation And Targeting Model To Serve Customer Segment Brochure PDF features a modern design for your presentation meetings. The adjustable and customizable slides provide unlimited possibilities for acing up your presentation. Slidegeeks has done all the homework before launching the product for you. So, do not wait, grab the presentation templates today

Customer Success Maturity Model Ppt PowerPoint Presentation Pictures Introduction
This is a customer success maturity model ppt powerpoint presentation pictures introduction. This is a eight stage process. The stages in this process are empowered, cx initiatives, product, customer acquisition, customer success culture.

Assessing Target Customer Profile For Cosmetic Industry Business Mockup Pdf
This slide covers an assessment of how the companys products will fit into a particular market and where they will acquire the most traction with customers. It includes retailers, distributors, wholesalers, and men and women aged 18 and above. Create an editable Assessing Target Customer Profile For Cosmetic Industry Business Mockup Pdf that communicates your idea and engages your audience. Whether you are presenting a business or an educational presentation, pre-designed presentation templates help save time. Assessing Target Customer Profile For Cosmetic Industry Business Mockup Pdf is highly customizable and very easy to edit, covering many different styles from creative to business presentations. Slidegeeks has creative team members who have crafted amazing templates. So, go and get them without any delay.

Industry Analysis With Porter Five Forces Customer Segmentation Summary Pdf
This slide provides glimpse about porters five forces analysis of the consumers packaged food industry in which nestle SA operates. It includes forces such as threat of new entrants, threat of substitutes, bargaining power of suppliers, etc. Welcome to our selection of the Industry Analysis With Porter Five Forces Customer Segmentation Summary Pdf These are designed to help you showcase your creativity and bring your sphere to life. Planning and Innovation are essential for any business that is just starting out. This collection contains the designs that you need for your everyday presentations. All of our PowerPoints are 100 percent editable, so you can customize them to suit your needs. This multi-purpose template can be used in various situations. Grab these presentation templates today.

Economics Of Customer Acquisition Diagram Powerpoint Slide Presentation Examples
This is a e economics of customer acquisition diagram powerpoint slide presentation examples. This is a six stage process. The stages in this process are initiate ongoing customer dialogue, process and growth, acquire, time, customers, design optimal customer.

Role Of Artificial Intelligence In Customer Service Transformation Pictures PDF
Showcasing this set of slides titled role of artificial intelligence in customer service transformation pictures pdf. The topics addressed in these templates are product, customer, management. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

Credit Acceptance Workflow For Customer Purchases Rules PDF
Showcasing this set of slides titled credit acceptance workflow for customer purchases rules pdf. The topics addressed in these templates are sales, management, customer. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

Segmentation And Targeting Model To Serve Customer Segment Introduction PDF
This slide provides information regarding the segmentation and targeting model deployed by Amazon to manage the target audience. The target audience is segregated based on geography, demographic, behavioral, and psychographic parameters. Find highly impressive Segmentation And Targeting Model To Serve Customer Segment Introduction PDF on Slidegeeks to deliver a meaningful presentation. You can save an ample amount of time using these presentation templates. No need to worry to prepare everything from scratch because Slidegeeks experts have already done a huge research and work for you. You need to download Segmentation And Targeting Model To Serve Customer Segment Introduction PDF for your upcoming presentation. All the presentation templates are 100 percent editable and you can change the color and personalize the content accordingly. Download now.

Emphasis On Customer Transaction Ppt PowerPoint Presentation Professional Design Templates
This is a emphasis on customer transaction ppt powerpoint presentation professional design templates. This is a three stage process. The stages in this process are services customer understanding and analysis, services transactions, services long team customer relationship.

Customer Satisfaction And Feedback Ppt PowerPoint Presentation Model Demonstration
This is a customer satisfaction and feedback ppt powerpoint presentation model demonstration. This is a three stage process. The stages in this process are customer feedback framework, customer feedback infographics, key satisfaction indicators.

Customer Success Maturity Model Ppt PowerPoint Presentation Show Templates
This is a customer success maturity model ppt powerpoint presentation show templates. This is a eight stage process. The stages in this process are customer success culture, empowered, customer acquisition, basic cs metrics shared, vp on excel team.

Customer Satisfaction Survey Graphic Design Ppt Slide Template
This is a customer satisfaction survey graphic design ppt slide template. This is a three stage process. The stages in this process are collection of customer opinions, discussion on improvement plan implementation, analysis of customer opinion.\n\n\n\n

Customer Loyalty Template 2 Ppt PowerPoint Presentation Icon Graphics Design
This is a customer loyalty template 2 ppt powerpoint presentation icon graphics design. This is a two stage process. The stages in this process are customer loyalty, customer loyalty lifecycle, loyalty program performance dashboard.

Customer Service Enhancement Techniques Strategies To Enhance Help Clipart PDF
This slide provides an overview of the techniques used by managers to improve support services. The strategies covered are ensure effective communication, conduct trainings for team, build good customer relationship and provide FAQs for customers. Slidegeeks is here to make your presentations a breeze with Customer Service Enhancement Techniques Strategies To Enhance Help Clipart PDF With our easy to use and customizable templates, you can focus on delivering your ideas rather than worrying about formatting. With a variety of designs to choose from, you are sure to find one that suits your needs. And with animations and unique photos, illustrations, and fonts, you can make your presentation pop. So whether you are giving a sales pitch or presenting to the board, make sure to check out Slidegeeks first.

Customer Model Ppt PowerPoint Presentation Show Example Topics Cpb
This is a customer model ppt powerpoint presentation show example topics cpb. This is a four stage process. The stages in this process are customer model.

Customer Service Training Plan Diagram Ppt Powerpoint Templates
This is a customer service training plan diagram ppt powerpoint templates. This is a three stage process. The stages in this process are customer service model, value and ethics, customer service model, skills development, commitment to activities, congruence.

Customer Engagement Commerce Ppt PowerPoint Presentation Model Graphic Images
This is a customer engagement commerce ppt powerpoint presentation model graphic images. This is a eight stage process. The stages in this process are customer engagement commerce.

Customer Loyalty Design Company Ppt PowerPoint Presentation Infographics Objects
This is a customer loyalty design company ppt powerpoint presentation infographics objects. This is a four stage process. The stages in this process are customer loyalty design company.

Customer Service Outsource Ppt PowerPoint Presentation Infographics Designs Cpb
This is a customer service outsource ppt powerpoint presentation infographics designs cpb. This is a six stage process. The stages in this process are customer service outsource.

Customer Service Strategy Ppt PowerPoint Presentation Model Outline Cpb
This is a customer service strategy ppt powerpoint presentation model outline cpb. This is a six stage process. The stages in this process are customer service strategy.

Customer Service Plan Ppt PowerPoint Presentation Outline Model Cpb
This is a customer service plan ppt powerpoint presentation outline model cpb. This is a seven stage process. The stages in this process are customer service plan.

Measure Customer Satisfaction Ppt PowerPoint Presentation Model Graphics Download Cpb
This is a measure customer satisfaction ppt powerpoint presentation model graphics download cpb. This is a four stage process. The stages in this process are measure customer satisfaction.

Performance Summary Of Multiple CSR Activities Customer Segmentation Download Pdf
This slide provides glimpse about impact of different activities run by Nestle SA under CSR Corporate Social Responsibilities. It includes greenhouse gas emissions reduction, recyclable plastic packaging, reduction in water usage, etc. Create an editable Performance Summary Of Multiple CSR Activities Customer Segmentation Download Pdf that communicates your idea and engages your audience. Whether you are presenting a business or an educational presentation, pre-designed presentation templates help save time. Performance Summary Of Multiple CSR Activities Customer Segmentation Download Pdf is highly customizable and very easy to edit, covering many different styles from creative to business presentations. Slidegeeks has creative team members who have crafted amazing templates. So, go and get them without any delay.

Customer Care Policy Ppt PowerPoint Presentation Icon Designs Download
This is a customer care policy ppt powerpoint presentation icon designs download. This is a four stage process. The stages in this process are customer care policy.

Customer Care Surveys Ppt PowerPoint Presentation Layouts Design Inspiration Cpb
This is a customer care surveys ppt powerpoint presentation layouts design inspiration cpb. This is a four stage process. The stages in this process are customer care surveys.

Improving Customer Satisfaction Technology Adoption Phases For Mapping Digital Maturity
The slide consists of various stages in digital transformation adoption model to determine where insurer is lying towards journey. It outlines different phases such as not digital, adopting, basic digital, advanced digital and extreme digital. Coming up with a presentation necessitates that the majority of the effort goes into the content and the message you intend to convey. The visuals of a PowerPoint presentation can only be effective if it supplements and supports the story that is being told. Keeping this in mind our experts created Improving Customer Satisfaction Technology Adoption Phases For Mapping Digital Maturity to reduce the time that goes into designing the presentation. This way, you can concentrate on the message while our designers take care of providing you with the right template for the situation.

Poor Customer Service Ppt PowerPoint Presentation Layouts Graphics Design Cpb
This is a poor customer service ppt powerpoint presentation layouts graphics design cpb. This is a four stage process. The stages in this process are poor customer service.

Customer Support Outsourcing Ppt PowerPoint Presentation Slides Designs Cpb
This is a customer support outsourcing ppt powerpoint presentation slides designs cpb. This is a six stage process. The stages in this process are customer support outsourcing.

Customer Churn Indicator Ppt PowerPoint Presentation Infographic Template Designs Cpb
This is a customer churn indicator ppt powerpoint presentation infographic template designs cpb. This is a four stage process. The stages in this process are customer churn indicator.

Client Customer Testimonials Ppt PowerPoint Presentation Design Ideas
This is a client customer testimonials ppt powerpoint presentation design ideas. This is a two stage process. The stages in this process are web designer, product manager.

Enhance Customer Retention Understanding Multiple Sales Assessment Techniques Brochure Pdf
This slide provides glimpse about various tactics that can help business to assess and track sales activities. It includes refresh buyer persona regularly, align sales and marketing effectively, use CRM, listen to all prospects, invest in sales development, etc. Do you know about Slidesgeeks Enhance Customer Retention Understanding Multiple Sales Assessment Techniques Brochure Pdf These are perfect for delivering any kind od presentation. Using it, create PowerPoint presentations that communicate your ideas and engage audiences. Save time and effort by using our pre-designed presentation templates that are perfect for a wide range of topic. Our vast selection of designs covers a range of styles, from creative to business, and are all highly customizable and easy to edit. Download as a PowerPoint template or use them as Google Slides themes.

Introducing Upskilling Training Program For Customer Service Executives Demonstration PDF
Mentioned slide outlines a comprehensive training program that will assist the managers in customer support education. It contains detailed information about training goals, details, duration, status, and learning outcome. It also covers training topics such as reflective listening, product demonstration, the companys culture, and social media. Coming up with a presentation necessitates that the majority of the effort goes into the content and the message you intend to convey. The visuals of a PowerPoint presentation can only be effective if it supplements and supports the story that is being told. Keeping this in mind our experts created Introducing Upskilling Training Program For Customer Service Executives Demonstration PDF to reduce the time that goes into designing the presentation. This way, you can concentrate on the message while our designers take care of providing you with the right template for the situation.

Different Groups Of Shareholders Trade Unions And Government Consumer And Management Ppt PowerPoint Presentation Portfolio Clipart Images
This is a different groups of shareholders trade unions and government consumer and management ppt powerpoint presentation portfolio clipart images. This is a eleven stage process. The stages in this process are multiple stakeholders, numerous stakeholders, various stakeholders.

Customer Service Request Administration Portal Dashboard Download PDF
This slide represents customer service request stats. It includes KPIs such as number of request answered, total requests, revenue generated, customer retention rate, cost per support, etc. Showcasing this set of slides titled Customer Service Request Administration Portal Dashboard Download PDF. The topics addressed in these templates are Cost Per Support, Customer Retention, Customer Satisfaction. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

Customer Relationship Administration Ppt Template Powerpoint Slide Design Ideas
This is a customer relationship administration ppt template powerpoint slide design ideas. This is a five stage process. The stages in this process are rapid implementation, custom development, quality, sales, support.

Improve Customer Base With Business Product Line Diversity Elements PDF
The following slide highlights the benefits of product line extension, increasing company revenue, offering additional features, retaining customers, etc. It includes advantages such as recognizing niche market needs, offering product variety, meeting changing market requirements, improving brand portfolio, etc. Persuade your audience using this Improve Customer Base With Business Product Line Diversity Elements PDF. This PPT design covers five stages, thus making it a great tool to use. It also caters to a variety of topics including Recognize Needs, Offer Product Variety, Improving Brand Portfolio. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Business Corporate Strategy Product Multinational Organization Customer Goods Guidelines Pdf
This slide highlights the business corporate strategy which includes product positioning, portfolio, investment, leverage social media platform and local supply chain strategy. Slidegeeks is one of the best resources for PowerPoint templates. You can download easily and regulate Business Corporate Strategy Product Multinational Organization Customer Goods Guidelines Pdf for your personal presentations from our wonderful collection. A few clicks is all it takes to discover and get the most relevant and appropriate templates. Use our Templates to add a unique zing and appeal to your presentation and meetings. All the slides are easy to edit and you can use them even for advertisement purposes.

Enhancing Profitability Modelling Enhancing Experience Throughout Customer Journey
The firm can enhance customer loyalty by increasing customer experience throughout the entire customer journey, touchpoint, service level, etc. If your project calls for a presentation, then Slidegeeks is your go-to partner because we have professionally designed, easy-to-edit templates that are perfect for any presentation. After downloading, you can easily edit Enhancing Profitability Modelling Enhancing Experience Throughout Customer Journey and make the changes accordingly. You can rearrange slides or fill them with different images. Check out all the handy templates

Reducing Customer Churn Rate With Email Marketing Brochure PDF
Mentioned slide outlines various types of emails that can be used to re-activate customers interest in the brand. Welcome email, promotional campaign, newsletters, and re-engagement campaign are the major emails that will assist marketing managers to retain customers and prevent churn. This Reducing Customer Churn Rate With Email Marketing Brochure PDF from Slidegeeks makes it easy to present information on your topic with precision. It provides customization options, so you can make changes to the colors, design, graphics, or any other component to create a unique layout. It is also available for immediate download, so you can begin using it right away. Slidegeeks has done good research to ensure that you have everything you need to make your presentation stand out. Make a name out there for a brilliant performance.

Nestle CSR Activities To Strengthen Communities Customer Segmentation Guidelines Pdf
This slide provides glimpse about different sustainable activities initiated by Nestle corporation to boost communities. It includes initiatives such as sustainable raw material production, providing economic opportunities, etc. Take your projects to the next level with our ultimate collection of Nestle CSR Activities To Strengthen Communities Customer Segmentation Guidelines Pdf Slidegeeks has designed a range of layouts that are perfect for representing task or activity duration, keeping track of all your deadlines at a glance. Tailor these designs to your exact needs and give them a truly corporate look with your own brand colors they well make your projects stand out from the rest.

Manufacturing Company Overview Multinational Organization Customer Goods Guidelines Pdf
This slide highlights the company background information overview which includes products of consumer goods company with USP, area served, headquarter, and company website. This Manufacturing Company Overview Multinational Organization Customer Goods Guidelines Pdf is perfect for any presentation, be it in front of clients or colleagues. It is a versatile and stylish solution for organizing your meetings. The Manufacturing Company Overview Multinational Organization Customer Goods Guidelines Pdf features a modern design for your presentation meetings. The adjustable and customizable slides provide unlimited possibilities for acing up your presentation. Slidegeeks has done all the homework before launching the product for you. So, do not wait, grab the presentation templates today

Customer Experience Design Roadmap Ppt Professional Icons PDF
Lay out all the measures for improved customer experience CX with a timeline to keep a track of the progress and implementation.Deliver an awe-inspiring pitch with this creative customer experience design roadmap ppt professional icons pdf. bundle. Topics like business intelligent and web analytics, content management, system user experience can be discussed with this completely editable template. It is available for immediate download depending on the needs and requirements of the user.

Best Practices To Improve Customer Support Process Ppt Inspiration PDF
This slide covers best practices to improve customer service procedure. It involves strategies such as strengthen customer service skills, improve customer interactions and provide feedback to customers. Persuade your audience using this Best Practices To Improve Customer Support Process Ppt Inspiration PDF. This PPT design covers three stages, thus making it a great tool to use. It also caters to a variety of topics including Strengthen Customer, Service Skills, Improve Customer Interactions, Provide Feedback Customers. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.