Customer Service Training Comprehensive Guide Ppt Presentation

Slide 1: This slide introduces Customer Service Training Comprehensive Guide.
Slide 2: This slide states Agenda of the presentation.
Slide 3: This slide shows Table of Content for the presentation.
Slide 4: This slide highlights title for topics that are to be covered next in the template.
Slide 5: This slide carries an overview of customer service training containing the description and reasons for having training programs such as increasing customer satisfaction rate, gaining competitive advantage, etc.
Slide 6: This slide represents the key facts highlighting the importance of providing training to employees for customer services.
Slide 7: This slide mentions the advantages of having well-trained customer care representatives.
Slide 8: This slide highlights title for topics that are to be covered next in the template.
Slide 9: This slide carries an overview containing various types of customer service training.
Slide 10: This slide mentions the various categories of customer service training provided by companies to their employees.
Slide 11: This slide highlights title for topics that are to be covered next in the template.
Slide 12: This slide carries an overview of customer service training provided by the company to the new employees for delivering quality services.
Slide 13: This slide indicates various steps to be followed for providing customer service training to new employees.
Slide 14: This slide illustrates a timeline plan for scheduling the training program for the new employees of the company.
Slide 15: This slide highlights the tips for the successful training of new employees regarding customer care services.
Slide 16: This slide demonstrates the percentage of costs involved in providing customer service training to new hires.
Slide 17: This slide highlights title for topics that are to be covered next in the template.
Slide 18: This slide exhibits an overview containing the description of regular customer service training.
Slide 19: This slide illustrates a training plan to improve the quality of services offered by the customer support team.
Slide 20: This slide mentions the best tips for providing effective training to employees on a regular basis.
Slide 21: This slide highlights the different types of costs associated with employee training for providing excellent services to customers.
Slide 22: This slide highlights title for topics that are to be covered next in the template.
Slide 23: This slide mentions an overview of emergency/time-sensitive training.
Slide 24: This slide illustrates an emergency training plan to be followed at the time of crisis.
Slide 25: This slide mentions various tips to ensure effective training of employees in times of emergencies.
Slide 26: This slide represents the cost structure and total budget for emergency customer service training.
Slide 27: This slide highlights title for topics that are to be covered next in the template.
Slide 28: This slide carries an overview of phone training provided to the customer support team for handling issues on the phone.
Slide 29: This slide illustrates a plan in the form of calendar indicating the training schedule for employees.
Slide 30: This slide mentions the best practices for ensuring the effectiveness of phone training provided to the customer support team.
Slide 31: This slide carries a budget plan for phone training provided during the six months.
Slide 32: This slide highlights title for topics that are to be covered next in the template.
Slide 33: This slide mentions an overview of live chat training for providing excellent customer service.
Slide 34: This slide carries a plan highlighting the training topics for the customer support representatives.
Slide 35: This slide covers various steps to be taken by the company for ensuring the quality of live chat services provided to the customers.
Slide 36: This slide inculcates a cost structure highlighting various costs involved in providing training toe customer support team for live chat services.
Slide 37: This slide highlights title for topics that are to be covered next in the template.
Slide 38: This slide carries an organizational structure containing various teams, divisions, and departments such as production, marketing, administration, sales and customer service
Slide 39: This slide illustrates the team structure of the customer service department in the company.
Slide 40: This slide represents the various roles and responsibilities of team members associated with the customer service department.
Slide 41: This slide highlights title for topics that are to be covered next in the template.
Slide 42: This slide mentions the various metrics used to measure the impacts of customer services training.
Slide 43: This slide carries an impact of customer service training on the Customer Effort Score (CES).
Slide 44: This slide mentions the calculation of the First Contact Resolution Rate for the month of January and August indicating the pre and post-training periods respectively.
Slide 45: This slide carries a comparison between average response time per source in pre and post-training periods.
Slide 46: This slide carries an impact of customer service training on the Customer Effort Score (CES).
Slide 47: This slide demonstrates an effect of effective customer services training on the number of queries received by the team.
Slide 48: This slide contains all the icons used in this presentation.
Slide 49: This slide is titled as Additional Slides for moving forward.
Slide 50: This slide shows Tools for customer service training programs.
Slide 51: This slide presents Skills required for customer service team.
Slide 52: This slide displays Various steps for effective training of customers.
Slide 53: This slide represents Key strategies to improve customer services.
Slide 54: This slide provides 30 60 90 Days Plan with text boxes.
Slide 55: This slide shows SWOT describing- Strength, Weakness, Opportunity, and Threat.
Slide 56: This slide depicts Venn diagram with text boxes.
Slide 57: This is a Thank You slide with address, contact numbers and email address.