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The following slide highlight complex IVR, long hold times, insufficient information, high agent turnover and lack of agent authority to show challenges of improving first call resolution. It helps organizations to identify and understand challenges face in improving first call resolution
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The following slide highlight complex IVR, long hold times, insufficient information, high agent turnover and lack of agent authority to show challenges of improving first call resolution. It helps organizations to identify and understand challenges face in improving first call resolution.Pitch your topic with ease and precision using this Challenges Of Improving First Contact Resolution Infographics Pdf This layout presents information on Resolve Complex, Customer Issues, Impact Service It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout. The following slide highlight complex IVR, long hold times, insufficient information, high agent turnover and lack of agent authority to show challenges of improving first call resolution. It helps organizations to identify and understand challenges face in improving first call resolution
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